If you’re like most solar shoppers, you prefer two or three bids on a substantial home improvement project; enabling you to sanity-check pricing, design options and find the overall best contractor-fit. Included in these proposal comparisons is the Warranty. Most solar systems come with 3 warranties:
- Solar module manufacturer’s warranty; usually 25 – 30 years,
- Inverter(s) manufacturer’s warranty; usually 10 – 25 years (inverters convert DC energy to home-accessible AC energy)
- Workmanship warranty – entirely separate from 1 & 2 above. This insures the design and installation, insofar as contractor/labor portion of your install is covered for a given period of time, as determined by the installation company.
As the popularity of solar has increased – so has the number of competing contractors and their accompanying solar proposals. All of these proposals should include a workmanship warranty. What will differ is the duration of the workmanship warranty. The standard duration for a residential solar system was always 5 – 10 years until a couple of years ago when some contractors started offering an unprecedented 25-year workmanship warranty. This is a good thing, right? On paper…sure.
Compete only to Beat
With over 35 years in the solar industry, it’s fair to say we’ve seen a lot of solar installers come and go; especially in the last five years. The go-ing usually brings with it a slew of phone calls to our service department as solar system owners panic about no longer having their contractor around to honor the workmanship warranty; particularly those looking to resolve existing issues. Ironically, these are sometimes homeowners that chose the contractor over us due to a workmanship warranty of shorter duration. We have stuck with the industry-standard of 10 years, whereas some other installers have increased to 25 years to match the manufacturer warranties.
So, the big question – and the reason for this current article is – Why? If some of our competitors are offering a 25-year warranty – why don’t we? Seems only natural, given the fact that we’ve been in business for longer than 99% of them – greatly increasing the probability that we’ll be around to honor an extended workmanship warranty.
The Big Answer (in two parts)
- We’re keeping it Real: Understandably, a 25-year workmanship warranty is attractive to a homeowner because – by design – it matches the 25-year solar panel warranty. This does not change the fact that a workmanship warranty exists entirely independent of the installed equipment warranty(s). A contractor’s history, fiscal health and future plans have little or nothing to do with the equipment warranties. Given this, we avoid inflating the language in our contracts to provide misleading comfort to a home or business owner, with the sole purpose of beating out the competition at contract-signing time.
- We’re still keeping it Real: Of all the orphaned solar projects we’ve come across – we cannot cite a single known instance where a homeowner has taken legal action over an abandoned workmanship warranty item; simply not worth the court fees or the hassle. Most exert their energy on finding a contractor who will fix the problem as soon as possible and get their solar system restored to full working condition. Hence, the true value of the workmanship warranty is contractor integrity and the likelihood of whether they both intend to and will remain in business to honor their contractual agreement. For most solar contractors, the standard ten-year commitment reflects a realistic forecast of longevity and commitment; avoiding the temptation to head off into fairytale land in order to beat-out the competition.